Quality Policy

Perfect Homes Ltd. recognises that quality management is an all-embracing process which manifests itself in every area of the Company’s activities from our personnel through to our services.  It is the Company’s aim to provide defect free goods and services to our clients on time and within budget.

Continuous improvement is of paramount importance and it is only by reviewing and renewing our standards continuously that we can ensure we are offering our clients personnel, products and services of the highest possible quality.

We invest extensively to demonstrate our commitment to our philosophy of continuous improvement in our technical capabilities, personnel development and achievement of excellence in order to consistently provide a service that meets both customer and applicable statutory and regulatory requirements.

The structure of the Quality Management System is defined in this quality manual and the Company’s quality objectives are defined, addressed and recorded as part of the management review process in order to enhance customer satisfaction through the effective application of the system.

The management of Perfect Homes is committed to:

  1. Developing and improving the quality management system by establishing and managing objectives at management reviews.
  2. Continually improving the effectiveness of the quality management system
  3. Ensuring that clients’ requirements and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
  4. Ensuring availability of resources through effective planning
  5. Communicating throughout the organisation the importance of meeting client needs and legal requirements.
  6. Conducting Management Reviews of the effectiveness of the implementation of the quality management system.
  7. Monitor performance and implement improvements when appropriate.

It is also recognised that the very best quality management system will not function effectively if the personnel employed are not motivated or committed and therefore we concentrate on identifying and recruiting the very best personnel available for each position.  In a service business, we recognise that, without the best personnel, we cannot give the best service.

J.P. Power